Billing and cancelling
How you are billed, where to find invoices, what happens if a payment fails, and how to cancel.
How billing works
Plans are monthly, with no annual contract. You are billed in advance on the day you first subscribed, and on the same day each month after that, for your plan and any add-ons. VAT is added where it applies. Your card is handled by Square; Console never sees the full number.
Your clients' payments to you are separate: they go through your own Square or Stripe account and Console never touches them.
Invoices
Click the Console tile at the foot of Cue's sidebar and open Billing history for every invoice.
If a payment fails
We email you, and the Console page shows Update card and Pay open invoice. Everything keeps working for 7 days. If it is still unpaid after that, the workspace becomes read-only until it is settled. Your data is kept either way.
Cancel
- Open the Console page and choose Cancel plan.
- In Cancel your plan?, choose Cancel at period end.
- Your plan stays active until the end of the month you have paid for. You are not charged again, and part months are not refunded.
After that the workspace is read-only. Nothing is deleted: your bookings, customers and files are still there if you come back, and you can export them.
Closing your account
To remove everything, email hello@getconsole.app and ask us to close the account. We keep the data for 30 days in case you change your mind, then delete it, as set out in the Terms and Privacy Policy.
Questions
Email hello@getconsole.app about any charge you do not recognise, and we will sort it out.